Data Manager is a utility, which manages SQL Database user Licenses. Through 5 users up to 60 seats can be managed. This reduces cost of purchase on RDBMS wherein one needs to purchase only 5 user license for every 60 seats. This also increases the benefits accrued by reducing the resources required to manage the Database server.

When a dialer detects an answering machine, user can set an option where it leaves a desired message on answering machine. Very useful in increasing the sales of the product wherein people can call back by listening to the message, thereby increasing the productivity of the call center.

When a dialer detects an Fax machine, user can set an option where it leaves a desired message on Fax machine. Very useful in increasing the sales of the product wherein people can call back by viewing the message, thereby increasing the productivity of the call center. (Optional)

In bound calls are very precious. In Cube Dialer when a Inbound calls lands on the dialer and the agent is not available to answer the call, the call goes its Voice mail box. And an E-Mail notification can be sent on different E-mail ID of that message.

A call is forwarded to next available agent in case the agent is not picking up the call, and the user can be logged off automatically at user defined number of not picking up of calls.

In coach barging the agent hear out the supervisor but the customer is not able to hear it.

In hot transfer the agent is out of the call and the customer and Verifier are connected with each other. In that case Real Time Recording is also done.

In cube dialer area code wise dialing is also possible.

The administrator can also block some particular area codes. This is very useful in blocking Mobile calling to restrict the misuse.

Cube Dialer is also smart enough that it can dial particular disposition wise to re-churn the leads. For example if a campaign needs to call in only those data which were not answered, it can be done without creating a new database and loading on to the system.

Cube Dialer supports on the fly change of lead sets without disturbing the operation of the call center. Similarly all the aspects of operation are maintained in real time mode for any changes desired without disturbing the real time operation of the call center.

Cube Dialer supports on the fly generation of reports based on date range, time range etc.

Cube Dialer takes in Dialer as one of the agents on the floor, which provides a clear picture of the dialer capabilities like how many calls were handled by the dialer?, how many answering machines were detected?, how many fax machine were detected?, how many calls were dropped?, etc, which provides an open view to the customer to measure the dialer capabilities.

Cube supports skill based routing operation with standard based on both CLI (caller line identification) and DNI (dialed number identification).

Cube Supports remote barging facility on both VOIP and IPLC.

Cube provides 100 extra fields per campaign which provides the call center the flexibility to design there own CRM on the fly to be assigned for any campaign. This reduces recurring cost for new CRM design per campaign and the time associated with it.

Cube Dialer supports Dynamics port assignments, which assigns resources for all the campaigns optimally eliminating the fixed assigned ports leading to blocking ports. Dynamic assignment optimizes utilization of expensive telecom infrastructure, leading to increase in total cost of ownership.

Cube dialer supports remote diagnostics which helps in managing the dialer from remote locations and also helps our network operating center to reduce downtime if any through our 24 x 7 – 365 days a year NOC at Delhi.

Cube supports both SERVER based and SWITCH (like Seimens, Avaya, Erricson, Nortel, Tadiran, IRIS, NEC, Panasonic etc) based solution. This helps us in scaling up our call center to any desired level. Also it protects investment of the call center, which can scale up on the same platform, instead of managing several servers at one location.

Modular nature of cube software offers scalability of individual modules. For example, if a call center desired to upgrade number of ports of IVR or voice mail or Fax etc can be implemented without affecting the existing infrastructure.

Cube is equipped with Unified Messaging systems which is standard with the software. This provides immense benefit to the call center which makes is ready to communicate with the client using any media like voice (both VOIP and IPLC), IM, web, chat, fax, fax on demand, video etc.

All the systems under warranty and AMC are kept on current version without any financial implication to the client. This helps in protecting investment of the clients in upgrading the software’s.