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1. |
Play IVR and Multilingual . |
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2. |
More then one Inbound No. can be landed to 1E1 max 30 Per / E1 |
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3. |
Hold Music change as per client requirement on the fly. |
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4. |
Auto close Pop-up if required. |
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5. |
Leave Msg option in Wav Format and Send it using Intranet to any Spacific
Email IDS or Groups. |
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6. |
Puting Remarks of calls Mandatory if required. |
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7. |
Agents Call Transfer to other Agents or Supervisor with Pop-up |
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8. |
Conference with Thired Party or Supervisor. |
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9. |
Process Information or Any Node using IVRS (Showing in Dialer CRM Notepad) |
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10. |
Full Automatic Play multiple Hold Music and time Announcement for Queue
Timings. |
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11. |
Customer information fills and saves at Cube CRM (Manually done by agent
at CRM). Next time if same Caller Calls up from same number history will be
opened |
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12. |
Barging |
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13. |
Coaching to agents while on Live Call. |
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14. |
Multi IVRS based on Different DNI (Dialed Number Identifications). |
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