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Quality Policy |
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Our Process Methodology |
Our outsourcing methodology is built on a sound foundation, which enables the flexibility required to assimilate into divergent client environments with minimal disruption. Focus is given on seeking out qualified resources both from within and outside the firm. Through formalized workflows, employees execute plans that are documented, efficient and effective.
Our outsourcing methodologies assure that all processes are planned, documented and implemented according to plan. Each process is scrutinized through Aakar’s management review process assuring that quality is aligned with our organizational goals and standards. Upon approval, Aakar’s employees receive formalized training on the process.
Aakar’s out sourcing services are therefore not just fast, they meet high standards. That's because quality control is a central part of what we do at our facilities. We constantly monitor the standards and policies the professionals at the facility work undertake, to make sure they keep pace with changing conditions.
This commitment to quality translates not only into timely and accurate work, but also into a value-added proactive approach to problem solving. |
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Our People |
People are the most critical component of our quality delivery mechanism. We hire best-of-breed talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes learning, achievement, best practices and attractive reward schemes. We encourage entrepreneurial managerial talent and the ownership of responsibility.
- All CSEs are college graduates and have suitable skills.
- All team members are selected strictly based on established criteria considering customer's requirements.
- We look for folks with the kind of skill, interests and background that would be an asset for your kind of business.
- Candidates are screened for English language skills, both written and spoken, conversational and problem solving skills, as well as pressure taking capabilities.
- Ongoing training is part of our strategy to build a base of highly effective and efficient team of eCRM professionals.
Extensively trained in the following areas. |
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| Diversity |
Global diversity is affecting everyone in business. That’s why Aakar offers a globally diverse staff, one that is prepared to meet the needs of our clients.
Our headquarters are located in Ahmedabad, Gujarat. It is emerging as a hub for IT companies in India. 10 major universities and a vast multi-lingual population surrounds us. From this pool of applicants, we hire the highest QUALITY PEOPLE, adding abundant education and diverse knowledge to an already talented staff. |
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Flexibility |
Aakar has based its reputation on being the most flexible and client responsive outsource provider. By understanding your business and with a staff drawn from a well-educated, globally diverse population, we provide more flexible problem solving and higher quality customer service. No matter how complicated a program becomes, Aakar can handle it, reflecting well on our clients and helping them build their brands. We become a virtual extension of our clients for customer care, acquisition, retention and satisfaction programs. |
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Stability |
Aakar has solid experience in the service Industry. With a strong management team, we offer a high level of expertise in managing customer care, customer acquisition, up sells, cross-sells and third party verification. Our technical staff, with multiple years of call center experience, implements the most sophisticated technologies. The result is a stable company, one that clients want to establish a long-term business relationship with. |
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Process Specific Training |
State-of-the-art in-house training facility takes care of training modules which covers:
- Quality
- Customer Service
- Corporate Culture
- Spoken and written English
- Skill Enhancement
- Development of Aptitude
- Selling skills
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